Support
Talk to a human.
Sentia, the assistant inside Origina, can answer most questions about your account and how the platform works, instantly. When you need a real person, this is where you reach us.
We read every message and reply as soon as we can.
Before you message
A little context gets you a faster, better answer. Where it's relevant, include:
- what you were trying to do, and what happened instead;
- the asset, licence, or transaction reference it concerns;
- any error message, word for word;
- which organization you're acting as, if you belong to more than one.
What we can help with
Billing & payments
Invoices, token purchases, payouts, refunds, or a charge that looks wrong. Include the transaction reference if you have it.
Something broken
A page erroring, an upload failing, an agent call not going through. Tell us what you did and what happened, and paste any error text.
Account & access
Sign-in trouble, organization membership, API keys or Machine Identities, or a suspected unauthorized access.
Security
If you believe there is a security issue or a leak, tell us straight away, flag it as urgent and we will prioritise it.
Faster than waiting? Ask Sentiainside the app. It can tell you your royalty balance, a licence's terms, an asset's Trust Report, verification status, and how to do most things, grounded in your real data. When it hits something only a person can resolve, it points you back here.
Legal questions (terms, privacy, data processing) also go to hello@origina.cloud. See our Terms, Privacy Policy, and DPA.